The simple and simple use of the Page grants the condition of user of the Page, either an individual or a legal entity, and obligatorily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Legal Notice. If the User does not agree with the clauses and conditions of use of this Legal Notice, he will refrain from using the Page. This Legal Notice is subject to changes and updates and therefore the version published by ORGANIC SPAIN MARKETING AND SALES, S.L. may be different at each time the User accesses the Portal. Therefore, the User must read the Legal Notice each and every time he or she accesses the Page.

Through the Page, ORGANIC SPAIN MARKETING AND SALES, S.L. provides Users with access and use of various Contents published on the Internet by ORGANIC SPAIN MARKETING AND SALES, S.L. or by authorised third parties.

The User is obliged and commits to use the Page and the Contents in accordance with the legislation in force, the Legal Notice, and any other notice or instructions made known to him/her, either by means of this legal notice or in any other place within the Contents that make up the Page, as well as with the rules of coexistence, morality and generally accepted good customs. To this effect, the User is obliged and commits NOT to use any of the Contents for illicit purposes or effects, prohibited in the Legal Notice or by the legislation in force, harmful to the rights and interests of third parties, or that in any way could damage, disable, overload, deteriorate or prevent the normal use of the Contents, the computer equipment or the documents, files and all types of content stored in any computer equipment owned or contracted by ORGANIC SPAIN MARKETING AND SALES, S.L. The contents of this website are the property of ORGANIC SPAIN MARKETING AND SALES, S.L., of other Users or of any Internet user (hardware and software).

The User is obliged and undertakes not to transmit, disseminate or make available to third parties any kind of material contained on the Page, such as information, text, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which they have access as Users of the Page, without this list being limiting in nature. Likewise, in accordance with all this, the User may not:

Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the Contents, unless they have the written and explicit authorisation of ORGANIC SPAIN MARKETING AND SALES, S.L., which is the owner of the corresponding rights, or unless it is legally permitted.

Deleting, manipulating or in any way altering the “copyright” and other identifying data of the reservation of rights of ORGANIC SPAIN MARKETING AND SALES, S.L. or its owners, of the fingerprints and/or digital identifiers, or any other technical means established for their recognition.

The User must abstain from obtaining and even trying to obtain the Contents by using means or procedures other than those that, depending on the case, have been made available to him/her for this purpose or have been indicated for this purpose on the web pages where the Contents are found or, in general, those that are habitually used on the Internet for this purpose, provided that they do not involve a risk of damage or disablement of the Page, and/or the Contents.

INTELLECTUAL PROPERTY

All brands, commercial names or distinctive signs of any kind that appear on the Page are the property of ORGANIC SPAIN MARKETING AND SALES, S.L. or, where appropriate, of third parties who have authorised their use, without the use or access to the Portal and/or the Contents being understood to attribute the User any right over the aforementioned brands, commercial names and/or distinctive signs, and without any of the exploitation rights that exist or may exist over said Contents being understood to be assigned to the User. Similarly, the Contents are the intellectual property of ORGANIC SPAIN MARKETING AND SALES, S.L., or of third parties where appropriate, therefore, the Intellectual Property rights are owned by ORGANIC SPAIN MARKETING AND SALES, S.L., or by third parties who have authorised their use, who have the exclusive right to exploit them in any way and, in particular, the rights of reproduction, distribution, public communication and transformation. The unauthorised use of the information contained on this website, as well as the violation of the Intellectual or Industrial Property rights of ORGANIC SPAIN MARKETING AND SALES, S.L. or third parties included on the page who have ceded content, will give rise to the legally established responsibilities.

HYPERLINKS

Those persons who intend to establish hyperlinks between their website and the Site must observe and comply with the following conditions:

No prior authorization will be required when the Hyperlink only allows access to the home page, but it may not reproduce it in any way. Any other form of Hyperlink will require the express and unequivocal written authorisation of ORGANIC SPAIN MARKETING AND SALES, S.L.

No “frames” will be created with the web pages or on the web pages of ORGANIC SPAIN MARKETING AND SALES, S.L.

No false, inaccurate or offensive declarations or indications will be made about ORGANIC SPAIN MARKETING AND SALES, S.L. its directors, employees or collaborators, or the people who are related to the Page for any reason, or the Users of the Page, or the Contents supplied.

It will not be stated or given to understand that ORGANIC SPAIN MARKETING AND SALES, S.L. has authorised the Hyperlink or that it has supervised or assumed in any way the Contents offered or made available to the web page where the Hyperlink is established.

The Web page in which the Hyperlink is established may only contain what is strictly necessary to identify the destination of the Hyperlink.

The Web page in which the Hyperlink is established shall not contain any information or content that is illicit, contrary to morality and generally accepted good customs and public order, nor shall it contain content that is contrary to any rights of third parties.

PAGE AVAILABILITY

ORGANIC SPAIN MARKETING AND SALES, S.L. does not guarantee that there will be no interruptions or errors in access to the Page or its Contents, nor that these will be updated, although it will make its best efforts to avoid them, correct them or update them. Consequently, ORGANIC SPAIN MARKETING AND SALES, S.L. is not responsible for any damage or harm of any kind caused to the User by faults or disconnections in the telecommunications networks that lead to the suspension, cancellation or interruption of the service of the Portal during the provision of the same or prior to it.

ORGANIC SPAIN MARKETING AND SALES, S.L. excludes, with the exceptions contemplated in current legislation, any responsibility for damages of any kind that may be due to the lack of availability, continuity or quality of the functioning of the Page and the Contents, to the non-fulfilment of the expectation of usefulness that the users may have attributed to the Page and the Contents.

The function of the Hyperlinks that appear in this Web is exclusively to inform the user about the existence of other Websites that contain information on the subject. Said Hyperlinks do not constitute any suggestion or recommendation whatsoever.

ORGANIC SPAIN MARKETING AND SALES, S.L. does not accept responsibility for the contents of these linked pages, the functioning or usefulness of the Hyperlinks or the result of these links, nor does it guarantee the absence of viruses or other elements in them that could produce alterations in the user’s computer system (hardware and software), documents or files, excluding any responsibility for damages of any kind caused to the user for this reason.

Access to the Page does not imply an obligation on the part of ORGANIC SPAIN MARKETING AND SALES, S.L. to control the absence of viruses, worms or any other harmful computer element. It is the responsibility of the User, in any case, to have adequate tools for the detection and disinfection of harmful computer programs, therefore, ORGANIC SPAIN MARKETING AND SALES, S.L. is not responsible for any possible security errors that may occur during the provision of the service of the Page, nor for any possible damage that may be caused to the computer system of the user or third parties (hardware and software), the files or documents stored in the same, as a result of the presence of a virus in the computer used by the user to connect to the services and content of the Web, a malfunction of the browser or the use of non-updated versions of the same.

PAGE QUALITY

Given the dynamic and changing environment of the information and services provided through the Page, ORGANIC SPAIN MARKETING AND SALES, S.L. makes its best effort, but does not guarantee the complete veracity, accuracy, reliability, usefulness and/or currency of the Contents. The information contained in the pages that make up this Portal is only of an informative, consultative, informative and advertising nature. In no case do they offer or have the character of a binding or contractual commitment.

LIMITATION OF RESPONSIBILITY

ORGANIC SPAIN MARKETING AND SALES, S.L. excludes all responsibility for decisions that the User may take based on this information, as well as for possible typographical errors that may be contained in the documents and graphics of the Page. The information is subject to possible periodic changes without prior notice of its content due to the extension, improvement, correction or updating of the Contents.

NOTICES

All notifications and communications by ORGANIC SPAIN MARKETING AND SALES, S.L. to the User made by any means will be considered effective for all purposes.

AVAILABILITY OF THE CONTENTS

The provision of the service of the Page and the Contents has, in principle, an indefinite duration. ORGANIC SPAIN MARKETING AND SALES, S.L., however, is authorised to terminate or suspend the provision of the service of the Page and/or any of the Contents at any time. Whenever reasonably possible, ORGANIC SPAIN MARKETING AND SALES, S.L. will give prior notice of the termination or suspension of the Page.

PROTECTION OF PERSONAL DATA

ORGANIC SPAIN MARKETING AND SALES, S.L. is aware of the importance of the privacy of personal data and has therefore implemented a data processing policy aimed at providing maximum security in the use and collection of this data, guaranteeing compliance with current regulations in this area and configuring this policy as one of the basic pillars in the entity’s lines of action. While browsing through the website <a href=”http://www.latrajana.com/shop”>www.latrajana.com/shop</a> you may be asked for personal data through different forms provided for this purpose. These data will be included in the relevant files according to the specific purpose for which they are collected. In this way, the specific information on each data processing will be provided together with each web form, the person responsible for the file being common to all of them: ORGANIC SPAIN MARKETING AND SALES, S.L., domiciled at your company address, as well as the place and form of exercising the rights of access, rectification, cancellation and opposition, which must be formalised by means of a written communication to the address indicated above, including a copy of the National Identity Document or equivalent. In the event that you provide your data through an e-mail message, it will form part of a file whose purpose will be the management of the request or comment that you make to us, the rest of the points indicated in the previous paragraph being applicable.

Likewise, the general conditions for contracting the services of ORGANIC SPAIN MARKETING AND SALES, S.L., contain the characteristics and nature of the treatment of the data that will be developed by the same in the event that you contract any of them. On the other hand, ORGANIC SPAIN MARKETING AND SALES, S.L. has implemented the necessary technical and organisational measures to avoid the loss, misuse, alteration, unauthorised access and theft of the Personal Data that the interested parties may provide as a result of accessing the different sections of the website www.latrajana.com, applying the security measures contemplated in Royal Decree 1720/2007, of 21st December, which approves the Regulations for the development of Organic Law 15/1999, of 13th December, on the Protection of Personal Data.

JURISDICTION

For any questions regarding the interpretation, application and compliance with this Legal Notice, as well as claims that may arise from its use, all parties involved submit to the Judges and Courts of the name of Seville, expressly waiving any other jurisdiction that may correspond to them. Applicable legislation The Legal Notice is governed by Spanish law. Copyright © 2015 – ORGANIC SPAIN MARKETING AND SALES, S.L.

All rights reserved by the laws and international treaties on intellectual property. It is expressly forbidden to copy, reproduce or disseminate, in whole or in part, by any means.

HOW TO BUY

Buying at www.latrajana.com is very easy. Just follow these steps:

Choose the product(s) you want to buy.

View the product(s) you are interested in. With a click you will get an enlargement of the picture; some products have several pictures. You can also consult its description, composition, reference and price.

Select a product, the number of units and add the item to the basket. Then you can choose to continue shopping or place an order.

If you want to continue shopping, repeat the process. If you want to place an order, click on the place order button to start the shopping process.

Enter all requested data, shipping and billing address and make sure they are correct.

Select a payment method: Card or Bank Transfer

Confirm the order and proceed to payment.

You will receive an email confirming your order.

In which countries can I buy online?

Currently you can make your purchase in the European Union.

Do you restock items marked “out of stock”?

If an item is out of stock, we will try to replace it as soon as possible. If there is no stock, the website will indicate that it is out of stock.

Will I receive the same product I see in the picture?

Yes, you will.

How can I be sure that I have made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact your email.

Can I remove an item from my order?

Yes, you can remove unwanted items from your shopping cart as long as you have not placed your order.

Can I cancel my order?

Yes, it is possible by sending an email to info@organicspainfoods.com within 12 hours of the order being processed.

What should I do if I receive a defective item?

www.latrajana.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact us by email at info@organicspainfoods.com

What should I do if I get the wrong item?

If you ever receive an item that you did not order by mistake, please contact us at info@organicspainfoods.com.

 

PAYMENT METHODS

What payment method can I use to make my purchase?

We have the following payment methods: Visa, American Express, Mastercard and Bank Transfer.

Why can my credit card be refused?

Your card can be rejected for one of the following reasons:

The card may be expired. Please check that your card does not exceed the validity date.

The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed for purchases.

It is possible that some of the data entered is incorrect. Check that you have filled in all the necessary fields correctly.

Is it safe to use my credit card on the web?

Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the Redsys secure payment gateway.

SHIPPING

Where can I receive my order?

You can receive it at the address of your choice (home, work, etc)

Can the country of delivery be different from the country of purchase?

The country of delivery must always coincide with the country of purchase.

How long will it take for my order to arrive?

If you live in the peninsula, the delivery time is 5 working days, unless the order is made on Saturday, Sunday or a holiday, in which case the order will be processed on the first working day after the day the order was placed. For the rest of Europe the delivery time is approximately 10 days.

How can I know where my order is?

To find out the status of your order, please contact our Customer Service department by email at info@organicspainfoods.com

RETURNS

How do I return an item?

To request an online return with collection from your home, please write to us at your email address specifying the order number (which you will find in the order confirmation email), a collection address and details of the items you wish to return.

After verifying the details, we will send a carrier within 72 hours (where possible). The transport company will contact you to arrange the collection.

How long does it take to make a return?

For any return, you have a period of 48 hours from the order placement.

Do I have to pay anything for my return?

Returns to www.latrajana.com are free of charge only if the wrong or defective goods have been sent

How will I receive my refund?

Once the return has been approved, you will receive the amount in the same way you made your purchase.

When will I receive my refund?

Once the return has been approved (the items must be in perfect condition and have the labels inside) you will receive a confirmation email indicating that the amount will be credited to your account (the same method of payment you used to pay) within a few days. Remember that the credit card payment is always dependent on your bank.

What to do if the amount of my refund is incorrect?

Contact us by email at info@organicspainfoods.com and we will solve the problem as soon as possible.

www.latrajana.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition as they were received.